Return & Refund Policy

It is our goal that you are completely satisfied with your purchase from Attirebird. If you are not satisfied with your order, we offer a refund and return policy to ensure a hassle-free shopping experience. Please read the following policy carefully. 

Eligibility for Returns 

To be eligible for a return, the item(s) you wish to return must be unused, unworn, and in the same condition as when you received them. They must also be in their original packaging with all tags and labels intact. Certain items, such as intimate apparel, swimwear, and earrings, may not be eligible for return due to hygiene reasons. Please check the product description or contact our customer service team to confirm the eligibility of the item(s) before initiating a return. 

Return Process 

To initiate a return, please contact our customer service team within 2-3 business days of receiving your order. We will provide you with a return authorization number and detailed instructions on how to return the item(s). It is important to include the return authorization number on the return package to ensure proper processing. 

You are responsible for the return shipping costs, unless the return is due to our error or a defective item. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return. We are not responsible for lost or damaged return shipments. 

Refund Process 

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take 5-7 business  days for the refund to be processed and for the funds to appear in your account, depending on your payment provider. 

If you received the item(s) as a gift, we can issue a refund in the form of store credit to the gift recipient upon request. 

Exchanges 

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process to receive a refund for the unwanted item and place a new order for the desired item(s) on our website. 

Damaged or Defective Items 

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, including any applicable return shipping costs. 

Non-Returnable Items 

Certain items are non-returnable and non-refundable, including: 

• Gift cards and e-gift cards 
• Final sale items 
• Clearance items 

Please note that these non-returnable items will be clearly marked on our website, and the refund and return policy does not apply to them. 

Customer Satisfaction 

We strive to provide the highest level of customer satisfaction. If you have any questions, concerns, or issues regarding your order or our refund and return policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is enjoyable and stress-free. 

Please note that this refund and return policy is a general template. It is recommended to customize and tailor it to fit the specific needs and requirements of your ecommerce fashion website.